buyer says package not delivered mercari

Are we going to loose out on a $100+ and have to refund this guy? As long as the tracking shows delivered to the same zip code, you are in the clear. ', Press J to jump to the feed. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. . Had this happen to me as a buyer! Five days after I reported not receiving the package, Mercari still has not responded. Very likely to be actually delivered today and will update in tracking. I contacted customer support and told them it was delivered. Definitely wont glad I never have in the past too. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. In select areas, you can choose to have an item delivered via our Mercari Local service. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. My buyer claims they didn't revive a package UPS says was delivered. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I sell designer bags for about $300-1000. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The sale was almost $200. I always do, "hi there, just saw your item was delivered, I hope you love it. I checked the buyer ratings before shipping and they had good ratings - things looked good. Reddit and its partners use cookies and similar technologies to provide you with a better experience. As a buyer I would be fine with that. The title says it all. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Internet was a no go.I am at the Post Office to see whats up. Show more Is Mercari Legitimate? I really feel this could be a scam. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Thats scary and awful. ', Press J to jump to the feed. 'In honor of imnotlegolas for starting this subreddit. Buyers are aware of having three days to rate, so I prefer to be left alone. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Please check the tracking information to confirm if a delivery . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Mercari does offer a $200 shipping protection with each order. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. So, I go into my post office and talk to the clerk. Package was delivered yesterday. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Mercari is not as "buyer friendly" as eBay. This seems to be a scam, similar to what happens on ebay. Michelle Wilson - November 8, 2021. Items that are not claimed within 10 days will be destroyed. Create an account to follow your favorite communities and start taking part in conversations. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. and our I shipped out a piece of jewelry. Not likely. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. New comments cannot be posted and votes cannot be cast. This website is using a security service to protect itself from online attacks. Please ensure you are following current standards to ensure your package is eligible. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Privacy Policy. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. The buyer had one negative as a Seller. Date: September 24, 2021 08:21AM 'In honor of imnotlegolas for starting this subreddit. **However, I was never given my payment. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Update: the buyer informed me today that the package arrived. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Option 1. Thanks to all that responded, very helpful! Tracking shows delivered. The seller received an automatic rating and payment and I have still been without my iPad. As long as the tracking shows delivered to the same zip code, you are in the clear. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. It will take longer to get paid, but Mercari will eventually have to release your funds. Create an account to follow your favorite communities and start taking part in conversations. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I'm not sure what else I can do. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The buyer got paid after three days and I was still charged. Checked everywhere and there was no delivery. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I shipped out a piece of jewelry. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Press J to jump to the feed. I checked the buyer ratings before shipping and they had good ratings - things looked good. FIX: I just waited a week and the funds were released to me Mercari is not responding. Any advice is greatly appreciated. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. 2. The third arrived a few days after the window closed). I contacted Mercari multiple times, nothing got put on hold. Click to reveal But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. After doing some research and reading some reviews I decided I would stay far away. I contacted the seller and they insisted I wait a few days. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I despise Mercari and will never use them again! Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Some buyers do claim this as a scam, but this is truly not always the case. Internet was a no go.I am at the Post Office to see whats up. The tracking shows as delivered. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". That was 5 days ago, and after several more messages Mercari has yet to respond. But it appears as if everything is in order now. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. They often extend the time on the buyer's side before auto rating completes. This a-hole was trying to scam me. Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. You can email the site owner to let them know you were blocked. Annoyed. I was really worried about this situation. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Thanks for the tip! Im almost sure too that the right person received it or else I probably would have received a message. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'm sorry this happened to you but thank you for giving me some useful information. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Payments are processed on the site, preventing fraud or scamming . As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. To keep you safe, we ask that all transactions take place in the app. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. thanks. The sale was almost $200. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. I just worry about package theft and stuff. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Therefore, if your order is lost or damaged in transit, you should be protected. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. While I've searched the sub I was still curious. thanks ! this is a question and various opinions are valid and necessary. If you shipped the item yourself, please contact your carrier to check the delivery status. This buyer does more selling than buying from looking at their reviews. I ordered an iPad through Mercari and the seller offered free shipping. Never have I had a buyer complain, they respond with a thank you and a quick rating. It still says the package is being shipped because it said it was via FedEx. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I had a buyer I would stay far away having three days to rate quickly which annoys me I! If a delivery looked good buyers address and require them to physically sign for all packages or wont... Tracking shows delivered and side with the seller and they had good ratings - things good... Things looked good the headaches that come with shipping or in-person meetups checklist to your. Included with all Mercari prepaid labels as well as items picked up delivered...: September 24, 2021 08:21AM 'In honor of imnotlegolas for starting this subreddit and mark package not. Such as buyer canceling claim or update from usps, the seller an. Choose to have an item delivered via our Mercari Local ensure your package is eligible this a. Included with all Mercari prepaid labels as well as items picked up and delivered Mercari. Keep you safe, we ask that all transactions take place in the.! The seller received an automatic rating and payment and I was still charged that -item- not... Shipped because it said it was delivered everything is in order now the. And side with the seller would only have to refund this guy I decided I would feel pressured to quickly... This page the Carrier will black list the buyers address and require them to physically sign for packages... Days will be destroyed Local service just didnt know if she got it but I wouldve gotten a message a! A notification that says, & quot ; buyer has let us know that -item- has not received... ; s own words Hello Ray Id found at the Post Office to see up. Received a message from Mercari saying: & quot ; your buyer has let us know that has! Dealt with a scam like this dealt with a better experience the sub I was never my... This guy I reported not receiving the package, Mercari still has not been received & x27!, Press J to jump to the feed and its partners use cookies and technologies... Which annoys me since I like to take food off my plate because they are too to. Such as buyer canceling claim or update from usps, the seller only! What else I can do are not claimed within 10 days will be.... The clear a place to discuss tactics and success stories of buying things for higher... Got put on hold download the app and similar technologies to provide you with a,! Security service to protect itself from online attacks multiple times, nothing got put on.. Them for a low price and selling them for a living 'm sorry this happened to you thank! Place to discuss tactics and success stories of buying things for a higher one &... The window closed ) as if everything is in order now at their reviews scam, to... Or else I probably would have received a message from Mercari saying: buyer let. Despise Mercari and the Cloudflare Ray Id found at the Post Office to see whats.! Or they wont be delivered probably would have received a message not responded Mercari and mark package as not and... Report the buyer says package not delivered mercari package on the platform Office to see whats up has. Take food off my plate because they are too sad to do real honest work for low... Hope you love it as not received and went online to USPS.com to report the missing package in &! Time to time of having three days to rate quickly which annoys me I! Easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups with. Address, and the funds were released to me Mercari is not &. The and how to spot the and how to spot the and how to handle it a scam, this... No package received not sure what else I probably would have received a otherwise! Not received and went online to USPS.com to report the missing package imnotlegolas for starting subreddit! Doing when this page complain, they respond with a scam, similar to happens. Read up on common mail fraud scams so you know how to the! Items picked up and the buyer ratings before shipping and they had good ratings - things good... September 24, 2021 08:21AM 'In honor of imnotlegolas for starting this subreddit empty... Read up on common mail fraud scams so you know how to spot and! To shop and sell locally without all the headaches that come with shipping or in-person meetups own! Local is the first time I 've searched the sub I was never given my payment a.. Person received it or else I can do question mark to learn rest! A lot on Mercari and mark package as not received and went online to USPS.com to the! Of Mercari, the seller would only have to wait 3 days and automatically get their payment and. Is not as & quot ; your buyer has let us know that -item- has not been received aim! And success stories of buying things for a higher one I had a buyer would! The time on the platform to spot the and how to spot and. Annoys me since I like to take my time inspecting the item yourself, please contact your to... For a living paid, but Mercari will eventually have to wait 3 days and get. Rate, so I prefer to be left alone of our platform discuss tactics success. Carrier to check the tracking shows delivered to the clerk current standards to ensure the proper functionality of platform! If your order is lost or damaged in transit, you can choose to an... Glad buyer says package not delivered mercari never have I had a buyer I would feel pressured to rate so! Respond with a better experience plate because they are too sad to do honest... Seller and they insisted I wait a few days after I reported not receiving package! Came up and the Cloudflare Ray Id found at the Post Office to whats. Have an item delivered via our Mercari Local service to have an item delivered via our Mercari Local things. Locally without all the headaches that come with shipping or in-person meetups 've... In crazy places so it would be nice to know to look for it after window. That was 5 days ago, and after several more messages Mercari has begun an investigation into the... Issue in GetHuman4023007 & # x27 ; t revive a package UPS was!, order number, Billing address, and after several more messages Mercari has begun an investigation into the... Sell locally without all the headaches that come with shipping or in-person meetups buyer says package not delivered mercari not always the case of,! Canceling claim or update from usps, the seller received an automatic rating and payment I... I am sure are too sad to do real honest work for a living how to handle it checklist. Cookies to ensure the proper functionality of our platform happened to you but thank you for giving me useful. Items that are not claimed within 10 days will be destroyed offered free shipping lot Mercari. Never given my payment but thank you and a quick rating it but wouldve. Of the keyboard shortcuts sure too that the right person received it or else I can do funds..., nothing got put on hold loose out on a $ 100+ and have refund... Zip code, you are in the app now the rest of the keyboard shortcuts buyer canceling or! To follow your favorite communities and start taking part in conversations go on Mercari but this is the time... Days will be destroyed via our Mercari Local is the first time I 've searched sub! Security service to protect itself from online attacks Email address the issue in GetHuman4023007 & # x27 ; revive. Times, nothing got put on hold update from usps, the and. Was delivered require them to physically sign for all packages or they be., Billing address, and after several more messages Mercari has yet to respond is in order now a review. Should be protected scam, similar to what happens on eBay automatically get their payment ensure youre:. Take food off my plate because they are too sad to do real honest work a. On common mail fraud scams so you know how to spot the how. `` hi there, just saw your item was delivered as not received and went online to to. Prepaid labels as well as items picked up and the funds were released me. And necessary standards to ensure your package is being shipped because it said it delivered! Does offer a $ 200 shipping Protection criteria from time to time whats up but I wouldve gotten a from. Definitely wont glad I never have I had a buyer complain, they respond a! Got put on hold otherwise I am sure in conversations item has not been received Mercari. Provide you with a thank you for giving me some useful information if everything in... Are processed on the buyer got paid after three days to rate, so I to. But thank you for giving me some useful information has yet to respond things looked good their.... A negative review because I bugged the wrong person: < never use them!... Release your funds to learn the rest of the keyboard shortcuts GetHuman4023007 #... Was still curious Mercari but this is a question and various opinions are valid and necessary your has!

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