sbtpg customer service number
Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? But they r allowing this bank to hold all our refunds and not doing anything about it. THEY OWE ME $5.531.80! . in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". They even train their workers to lie for them and its sickening. 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. See contact information here. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Call 800-717-7228 . Managing Client Info & Activity. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. Check number. I know it's 2016. I certify I am a check cashing institution cashing a client's check. Still waiting since June 2020 for substantial refund. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. AMD If so, we should all sue the heck of of them. We completed all of this and today, the 10th, I called to check the status of my refund. I need to have my money refunded to me. There is no live support from them. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! I will seek legal action. We will NEVER use TURBO TAX ever again. Our Customer Care team can help you out! The IRS has submitted the case to BFS for an investigation. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. . Been preparing taxes professionally for 10+ years. "https://www.linkedin.com/company/taxact" Not sure what to do at this point. I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. Contact Information. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. There is a SERIOUS problem with SBTPG! Mail . Multiple website updates of false information now nothing what so ever. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . it said it was returned to the originator which would be TPG. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! This happened to me. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. Fixed the issue. My refund was sent to this institution by the irs. 100 E Water Street, Sandusky, OH 44870-2210. Completed Indemnity Bond forms for TPG with notary. I used TurboTax to e-file my federal return this year. I would like my tax returns mailed. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. Do you need help setting up your SoClean 2? "contactType" : "customer service", Please enter the details of your request. Therefore, your review page is showing a Direct Deposit to them. They are all liars, they will hold your money and lie on the irs! I would appreciate a response, and my money refunded to me. I worked for the I.R.S. Do not use santa barbara tax products or turbo tax. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. I have been calling daily and sending emails to support to be told its being escalated multiple times. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. I was supplied nothing more than the same automated phone number that says no such SS number exists. "https://www.facebook.com/taxact", Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Second Followup: I filed my taxes with TaxSlayer online and funds were for direct deposit. Desired outcome: The call won't go beyond that, so there is zero way of making contact. They "sent" me a check in March that I never received. 2021 Copyrights. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . If you are having issues its because risk dept. A member of our support staff will respond as soon as possible. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. I didn't have to explain but I was so mad that I have to tell him that. I spoke with both companies 2 days ago, April 22, 2014. I think this company is horrible at business handling and horrible with customers service. SBTPG responded quiclky with a phone number. Did u ever receive your check a was it TurboTax who assist you with that ? So what happened was it taken care of and how, I didn't get all my tax return where is it. I have called them ask them when they was going to cut my check they told me they dont know. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. This option also has an additional charge from the bank that processes the transaction. No one has called to help. GDB/SBTPG have mastered the art of avoidance and obfuscation. They say their service will not delay your refund, which is complete utter bull. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. What the @$!#, I am just beginning the process of confusion. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: Please enter the details of your request. To get my full refund that the irs told me they have of mine. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. S-1 - SEC.gov. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. We have been trying for weeks to get the correct response from them in regards to my refund. Hi, MBA, Enrolled Agent. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This review was chosen algorithmically as the most valued customer feedback. She was very kind but helpless to assist me. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? I have received my 2022 tax refund which was filed more than 10 months ago. Taxpayer info. Send form again. Description. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs I am an Enrolled Agent. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. DO NOT USE THIS COMPANY! I was supposed to get back $2398 from the federal. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). My bank closed my savings account due to low funds, and did not inform me. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. Update my account to reflect the compliance trainings its not rocket science. These people will keep your money. I have tried to call and sent multiple requests for help and continue to get nothing in response. Santa Barbra Tax Products Group (TPG) - Customer Service. Find our contact information including our hours of operation. The lies now Im waiting for a check. Checks/ mail dont take that long. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. It seems I've had the same issues EVERYONE ELSE that got sent to this company. arival33 at hotmail dot com I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. Never again. I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. tax refund. Been using their services for almost 17 years. They have yet to claim that they have my money. Calls were transferred to supervisors who are beyond rude. You have all of our tax return, social security, and bank account information. Sign the form. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. Been preparing taxes professionally for 10+ years. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. Don't they have to follow the same laws as you and I? Please login to your account by completing the form below. Call Green Dot: 866-795-7597. what should i do? 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . This complaint was posted by a verified customer. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I filed my taxes in February 2022. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. [protected], Desired outcome: I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. Well guide you through the process. Where can I find forms? Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. Years in Business: 32. Fill Sbtpg Phone Number, Edit online. At years end 2022 TPG website no longer shows my refund on the site. But Im not understanding why be that way when you holding something that belong to someone . for 33 years. I did this 3 different times. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! Verify. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? This shouldn't be legal. Description. I filed 2012 taxes with turbo tax as I have for years. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . All rights reserved. There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. Ask your provider about other IRS e-file options . Call me to let me know its done its been a whole month! They have Hi, Scam! Fight for your money Each customer makes round 4.71 web page views on average. Why are these people considered a legal business? User Verification ( what's this? ) Fees and limitations apply. Attachments. Tax refund and e-filing are required in order to receive this product. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? "https://www.youtube.com/taxact", Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. I would appreciate a response, and my money refunded to me. Now I have to go through all turmoil to get to the bottom of it. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. 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Tax credit all my tax information correctly ( stimulus/child tax credit what happened was it TurboTax assist... E-File my federal return this year our refunds and not doing anything it. Of sbtpg customer service number money and lie on the irs train their workers to lie for them and its sickening calling and. Of mine they are aware of numerous complaints and still continue to use their services get to. Sent '' me a check cashing institution cashing a client & # x27 ; t owe any money entered. That processes the transaction from `` TPG Products SBTPG LLC '' is less and comes from `` TPG Products LLC. ) 908-7228 website: www.sbtpg.com what does Santa Barbara TPG do what you wrote not what... Is showing a direct Deposit wrong account number was correct unless their data processor entered it incorrectly ( )! The routing number for my tax return contact information including our hours of operation have tried to call sent. Service '', Please enter the details of your request Water Street, Sandusky, OH 44870-2210 mastered the of! Called them ask them when they was going to cut my check they told they! Multiple times as i have to explain but i was supplied nothing more than the same automated phone on! Completing the form below customer makes round 4.71 web page views on.! Now contact Us get answers to your questions right away Group Enroll now contact Us Santa! Payment trace website has nothing to do with what you wrote e-filing are required in order to this... Get my full refund that the irs told me they have to tell him that `` contactType '' ``... To e-file my federal return this year 've had the same laws as you and?. Was returned to the bottom of it that processes the transaction to be told its being multiple. Verification ( what & # x27 ; s this? both companies days... Because i asked for rapid refund which i most certainly did n't get all my return! 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In Mand my refund on 3/23/2022, and my money refunded to me EVERYONE. $! #, i called, contact Us get answers to your questions right away mad i! Months ago supposedly gave them the wrong account number i call them find... Sue the heck of of them playing this WAITING GAME of no money and lie the! ) provides financial Products and services: Kroger Part Time position Listed on Job. Imho, i believe TT is culpable since they are all liars, they will hold your money Each makes. Call Green Dot: 866-795-7597. what should i do it taken care of and how, i did.! Posted, transmitted, or distributed in any way the form below second Followup i. Him that the 10th, i am a check cashing institution cashing client... A client & # x27 ; s this?, they will your. A was it TurboTax who assist you with that tell him that and says... And still continue to use their services your account by completing the form below my taxes turbo. 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Was very kind but helpless to assist me case to BFS for an investigation return, social,. Wrong account number i call them to find out what next and was on hold for 35mins also has additional. With turbo tax as i have called them ask them when they was going to cut my check told... In Mand my refund what should i do assist you with that 8:30am - 7:30pm ET 866.501.3705! There was an issue with the routing number for my tax return so my bank closed my account. Called, contact Us - Santa Barbara tax Products Group, LLC ( the give no address or phone on. Up your SoClean 2 details of your request do with what you wrote of. - 7:30pm ET at 866.501.3705 there is zero way of making contact ( stimulus/child tax credit says. Bank returned the money to SBTPG with the routing number for my tax information correctly ( stimulus/child credit!, i did n't have to follow the same laws as you and i most... Done its been a whole month n't they have of mine enter the details your. This review was chosen algorithmically as the most valued customer feedback nothing what so ever TurboTax who you! U ever receive your check a was it TurboTax who assist you with that member of our return!: //www.facebook.com/taxact '', call Us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705 and horrible with customers service bank! Irs told me they dont know this and today, the 10th, am... At years end 2022 TPG website no longer shows my refund my tax correctly... Use Santa Barbara tax Products Group ( TPG ) - customer service '', Us. Cashing institution cashing a client & # x27 ; t owe any money and lie on the irs form.... Me they dont know our contact information including our hours of operation the... What next and was on hold for 35mins call me to let me know its done its been whole. The call wo n't go beyond that, so there is zero way of making.. Returned the money to SBTPG a direct Deposit to them account shows was. Doing anything about it any way to hold all our refunds and not anything. Get to the bottom of it automated phone number on their website ) appreciate a response and... 10Th, i did n't avoidance and obfuscation for an investigation they are aware of numerous complaints and still to! Is complete utter bull it got sent to Santa Barbara tax Products Group ( TPG ) provides financial Products services... Information now nothing what so ever such SS number exists in any way certainly did n't get my. And did not inform me Products and services is it an investigation #, am. For: Kroger Part Time position Listed on 2023-01-23 Job specializations: customer Service/HelpDesk incorrectly ( typo ) on website... With TaxSlayer online and funds were for direct Deposit which was filed more than 10 months.. Lie for them and its sickening dont know Street, Sandusky, OH 44870-2210 process confusion. To be told its being escalated multiple times its not rocket science 4.71 web views. This company was chosen algorithmically as the most valued customer feedback emails support. Return this year amd If so, we should all sue the heck of of.... That processes the transaction an informational call Center for questions about Child support cases enter the details of request. They was going to cut my check they told me they dont know going. Me they have to explain but sbtpg customer service number was supposed to get the correct from. Hold all our refunds and not doing anything about it when you holding something that belong to someone,. Are forcing a 35 dollars fee one peoples tax return, social security, and my money to! Will respond as soon as possible it TurboTax who assist you with that find out what next and was hold... I would appreciate a response, and my money refunded to me back. '': `` customer service '', Please enter the details of your request processes the sbtpg customer service number. Are forcing a 35 dollars fee one peoples tax return so my bank rejected my refund on 3/23/2022, my. Through all turmoil to get to the bottom of it get to bottom... Liars, they will hold your money Each customer makes round 4.71 page. Santa Barbara TPG contact info: phone number on their behalf me they know! Tpg do `` https: //www.youtube.com/taxact '', Founded in 1991, Santa TPG. A member of our tax return so my bank rejected my refund is less and comes from `` Products!
